privacy policy_Eswop Final

Eswop Technology Private Limited,a Company having its registered offices at Basement & Ground Floor, B-13, Sector-57, Noida, Gautam Buddha Nagar, Uttar Pradesh-201301 (“we” or “us” or “our”) respects the privacy of our users (“user” or “you”). This Privacy Policy explains how we collect, use, store, disclose, and safeguard your personal information and/or data when you visit our website and mobile application (the “Platform”). By visiting and/or using our platform, you signify your consent / acceptance to this Privacy policy.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the “Last updated” date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the platform after the date such revised Privacy Policy is posted.

Please read this Privacy Policy carefully and let us know if you have any questions and feedback.

Personal information: We collect your personal information or data such as name, email, mobile number, telephone number, Residential Address (Permanent and Present), Date of Birth, Nationality and IP address. In addition to this, we collect your proof of Identity and Address in order to verify your personal information furnish to us while making any transaction with us.

Financial information: We collect your financial details relating to Bank account, UPI, Credit Card, Debit Card and payment method when you sell, purchase, order, return, exchange electronic gadgets including Mobile phones, laptops, tablets etc. We store only very limited financial information that we collect. Otherwise, all financial information is stored by our payment process partner, and you are encouraged to review their privacy policy and contact them directly for responses to your questions.

Mobile Device Access: We may request access or permission to certain features from your mobile device, including your mobile device’s [Bluetooth, calendar, camera, contacts, microphone, reminders, sensors, SMS messages, storage, etc.] and other features. If you wish to change our access or permissions, you may do so in your device’s settings.

Mobile Device Data: Device information such as your mobile device ID number, model, IMEI, and manufacturer, version of your operating system, phone number, country, location, and other relevant data.

We use your information to perform our obligations or exercise our contractual rights and comply with applicable laws and regulations. We have your consent to use such information wherever required as per applicable law; however, you may exercise your right to withdraw such consent by contacting us as per this privacy policy.

For Providing Services: We process your personal information or data to perform our contractual obligations, where applicable. We have not entered into a contract with you, such processing is based on our legitimate interest to manage and promote our business, operate and administer the Website, provide and improve the Services, and to provide requested content.

For User Registration: In accordance with our contractual obligations or legitimate interest to provide Services, when you register for an account with us, we process your Personal Data as needed to register and administer your account, provide technical and client support and training, verify your identity, and send important account, and Services information.

For improving our platform: We use your information to customize your experience with us. This could include displaying content based upon your preferences. We process your Personal information to analyze trends, usage, and interactions with the Website and Services to the extent it is necessary for our legitimate interest in improving the Website and Services, developing new offerings, and providing individuals with tailored content and to personalize your experience with our Services. We may use feedback you provide to improve our products and services.

For processing payments: We use your financial information to collect or process payments merely to complete the transaction as needed and to perform our obligation.

For transactional communications: We use your information to offer quote or price for your device and to contact you for confirmation of a purchase or sale transaction on our platform or for other promotional purposes. We might send you emails or SMS about your account.

For Marketing, Promotions and Advertisements: We might send you information about special promotions or offers. We might also tell you about new features or products. These might be our own offers or products, or third-party offers or products which we think you might find interesting. We process your information to promote our platform and services, for advertising offers, and for sharing certain marketing information and communications for business promotion and other related activities.

To support or respond your requests: If you request for contacting for any queries related to products and services, or if you contact us by means available on platform, we process your Personal Data to the extent it is necessary in fulfilling your requests and communicating with you, or as is required by contractual obligations.

For security purposes. We may use information to protect our company and affiliates, our business partners, our customers/clients, or our platforms.

For other legal compliances: We use information to comply with applicable law or a lawful governmental request, such as retaining transaction information, and satisfying tax or reporting obligations and as otherwise permitted by law.

Corporate affiliates: We may share your data with our group companies, which are located within as well as outside India and help us in providing business operation services such as product enhancements, customer support, fraud detection mechanism etc.

Third Party Service Providers: We use third party service providers to help us deliver certain aspect of our Services for example, cloud storage facilities.

We conduct checks on our third-party service providers and require them to respect the security of your personal data and to treat it in accordance with the law. We do not allow them to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

Advertising and analytics providers: In order to improve our Services, we will sometimes share your non-identifiable information with analytics providers that help us analyze how people are using our Platform/Service. We, share your information with them in non-identifiable form for monitoring and reporting the effectiveness of the campaign delivery to our business partners and for internal business analysis.

Law enforcement authorities, regulators and others: We may disclose your personal data to law enforcement authorities, Judicial or quasi-judicial bodies, regulators, governmental or public bodies and other relevant third parties comply with any legal or regulatory requirements.

Change of control: We may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy statement.

Publicly available information: When you choose to use our Services, we may make certain personal information visible to our personnel. This may include your first name, last name, your email address, your location and your contact number. We may collect you’re your account and password as well. so please exercise discretion in this respect.

Public Interest: Given the inherent risks of vague and generic Public Interest argument, we shall process your personal data wherever it deems necessary for reasons of Public Interest.

Subject to applicable laws and regulations, you may exercise specific rights regarding your personal data by contacting us which are as follows:

Right to be informed: We are publishing this Privacy Policy to keep you informed as to how we handle your personal data and what options and rights you have regarding your personal data.

Right to object: This right enables you to object us from processing your personal data for the following purposes:

- for our legitimate interests to do so;

- to enable us to perform a task in the public interest or exercise official authority.

- to send you direct marketing materials; or

- for scientific, historical, research or statistical purposes.

Right to access: This right enable you to access your personal data. You may ask us for details of the information we hold about you at any time, and request us to modify, update or delete such information.

If we provide you with access to the information we hold about you, we will not charge you for this unless permitted by law. If you request further copies of this information from us, we may charge you a reasonable administrative cost.

Right to rectification: If you find that the personal data we process about you is inaccurate or incomplete, you are entitled to ask us to make rectifications without undue delay and request the completion of your personal data where appropriate.

Right to withdraw consent: As per this Privacy policy and applicable law, we have obtained your consent to process your personal data for certain activities. However, you may withdraw this consent at any time and we will cease to use your personal data and delete your personal data within a reasonable time period. Unless we are required by law to continue processing your personal data, in that case we will inform you of this basis.

De-register or unsubscribe from marketing communications: If you no longer wish to receive marketing or promotional communications or offers, you may unsubscribe or de-register from such communications at any time using the method provided in each promotional message.

Right to complain: You have the right to lodge a complaint with the relevant authority.

Please be aware that we will obtain and retain information about the exercises of your rights, for example, your consent to and your withdrawal of consent to certain privacy terms subject hereto, and your request to delete the data we collect from you.

Right to Deactivate Account: Depending on the account system you are using, we provide you with the right to deactivate your account by sending an email to info@eswop.in to submit your account deactivation request. Please be informed that submission of deactivation request, the account provider may need to manually review your deactivation request to confirm that you meet the specific conditions for account deactivation as mentioned below:

Once your request meets the deactivation criteria, the account provider will assist you in completing the account deactivation process.

After the deactivation of your account, the account provider will delete or anonymize all of your personal information associated with the relevant account system, unless otherwise stipulated by laws and regulations. After deactivation, we will no longer be able to continue providing you with services that require logging in with your eswop account.

The data we collect about you will be stored and processed in secure servers in order to provide the best possible user experience. For example – a faster mobile application build up.

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

We have our data centre in India for the time being. However, in compliance with the applicable laws, your personal data might be transferred to or accessed from countries or regions outside India. In such cases, we will take all reasonable measures to ensure that the personal data we collect is processed in accordance with this Privacy Policy and applicable laws, and that your personal data is adequately protected. We might ask your permission to transfer your personal data across borders, and we will implement adequate security measures such as encryption and de-identification, wherever feasible, prior to the transfer taking place.

We adopt administrative, technical and reasonable security measures to protect data collected, stored and processed against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our platform. However, please note that although we have implemented these measures, there is no security measure that can guarantee the absolute safety and security of your information or data.

Service-related communications: We communicate with you regarding the transaction that you have initiated with us. Besides this, you may be communicated for Newsletters, offers, updates, marketing, Customer Feedback through phone calls, emails, SMS.

It is your sole discretion to receive these communications and you may choose to “unsubscribe” or “deregister” from such communications or contact us on info@eswop.in.

Responding to your queries or complaints: If you have raised a query or a complaint with us, we may contact you to answer your query or to resolve your complaint.

This Service may contain links to other third party websites or applications. If you click on a third-party link, you will be directed to the concerned website. Kindly note that these external Links are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these Links. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

We use cookies on our platform to make our website/App or service functional and smooth for our User.

Cookies are a small text files that a website/App saves on your computer or mobile device when you visit such website/App. These cookies collect and store certain information, and these typically involve pieces of information or code that a website transfers to or accesses from your computer hard drive or mobile device to store and sometimes track information about you such as Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, files viewed on our site, operating system, date/time stamp etc.

We use information collected from our Cookies to identify user behaviour and to serve content and offers based on your profile, and in order to enhance the convenience of the users of our Site. Additionally, we along with our third-party partners use Cookies to better understand the functionality of our mobile software on your device, and to monitor and analyse how you use and interact with our Services so that we can continue to improve them. Our cookies do not store your personal information that can be read or accessed by others.

The effect of disabling cookies depends on which cookies you disable but, in case you choose to refuse all cookies, you may not be able to use the full functionality of our Website/App or Services. If you want to disable cookies on our website, you need to change your internet browser settings. How you can do this will depend on the browser you use.

Where you have not set your permissions, we may also separately prompt you regarding our use of cookies on the platform.

The platform is directed to be used by adults only. We assume that any minor, if at all, accessing the App is under the supervision of their Legal guardians. We or its associates do not knowingly collect information from minors. i.e. under the age of 18 years, you may use the Platform or access content on the Platform only under the supervision and prior consent/ permission of a parent or legal guardian. If you believe a minor has provided personal data to us without parental/legal guardian consent, please contact us as set forth below.

If you have any questions or suggestions about this Privacy Policy, please do not hesitate to contact us.

In accordance with the Information Technology Act, 2000, and the rules thereunder, the name and contact details of the grievance officer are prescribed below:

Basement & Ground floor, B-13, Sector-57, Noida, Gautam Buddha Nagar, Uttar Pradesh-201301